Shipping & Returns
SHIPPING
Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact hello@powerfulpeaks.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery.
RETURNS
At Powerful Peaks Trading Company, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Powerful Peaks Trading Company within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at hello@powerfulpeaks.com for further details.
Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact hello@powerfulpeaks.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery.
RETURNS
At Powerful Peaks Trading Company, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Powerful Peaks Trading Company within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at hello@powerfulpeaks.com for further details.